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Top Questions Asked
What
can I use as a form of payment?
Will I get a receipt with my order?
Will my credit card be charged immediately?
My order hasn't arrived, how do I track my order?
For a complete list of all frequently asked questions,
click here.
Can't find the information you're looking for? Contact us.
No
Friends
3029 Guilitoy Ave.
San Diego CA 92117 USA
1.888. 663.7436 (1.888.NO.FRIENDS).
858.490.9240 phone
858 490 9243 fax
Business hours are from 9am-6pm PST
EMAIL: contact@nofriends.com
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What can I use as a form of payment
We accept the following:
- Visa
- MasterCard
- American Express (coming soon)
- Discover/Novus (coming soon)
- Japanese Credit Bank (JCB)(coming soon)
- No Friends Online Gift Certificates
Or, you can place
an order using a check, or printed gift certificate by downloading and
printing our ORDER
FORM and mailing it in. Please do not send cash
unless well concealed, we will not be responsible far lost or stolen
money.
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Will I get a receipt with my order
Yes, you will receive
an invoice with your order that can be used to return or exchange merchandise.
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Will my credit card be charged immediately
No, your credit
card will not be charged until your order is shipped. When you enter
your credit card information and click "order now" on the
final review page, we'll give you an order confirmation number. You
will also receive an e-mail confirming that your order has been received
within approximately 24 hours. We will send you another e-mail to notify
you when your order has been shipped and the tracking number to your
order.
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My order hasn't arrived,
how do I track my order?
Find the United
Parcel Service (UPS) or United States Postal Service (USPS) tracking
number in the e-mail we sent you confirming that your order has been
shipped. Use that number at either www.ups.com
or www.usps.com
to check the status of your order online. It may take 24 hours before
tracking information appears on the carrier’s web site.
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Frequently Asked Questions (FAQs)
How will my order be delivered and when will I receive
my order?
My order hasn't arrived, how do I track my order
Can you ship to an international address?
If I send a gift, will the recipient receive the invoice?
I didn't receive an order number when placing through the
web. What should I do?
Can I remove items from my shopping bag or do I just
start over?
How do I change or cancel an order?
The web site is slow in processing my order. What should
I do?
What is the connection speed for NoFriends.com?
Can you create a search option to better locate information?
Is there a sizing chart I can view to determine what size
I need?
Can you store my personal information so that I don't have
to continue completing my information when placing an order?
What is the No Friends Online privacy
and security policy?
Can you include me in your e-mail updates?
Why didn't I receive an e-mail confirmation?
Why didn't I receive a shipping notification?
How will my order be delivered and when
will I receive my order?
All orders are shipped
via United Parcel Service or United States Postal Service Priority Mail.
Standard: Standard Ground [1-10 business days]
3 - Day Select – UPS 3 Business Day Service (Not a Guaranteed
Service)
Next Business Day Air Overnight (no weekend delivery)This is a Guaranteed
Service
My order hasn't arrived, how do I track my order?
Find the United
Parcel Service (UPS) or United States Postal Service (USPS) tracking
number in the e-mail we sent you confirming that your order has been
shipped. Use that number at either www.ups.com
or www.usps.com
to check the status of your order online. It may take 24 hours before
tracking information appears on the carrier’s web site.
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Can you ship to an international address?
All international orders are shipped sent via Parcel Post Air Mail by the US Postal Service unless you specify the faster service of International Global Express which should take 3-7 days.
Mark!!! Enter Table here.
You will be notified if oversized Items such as BodyBoards are assessed additional fees if the country you live in will not except US Postal oversized boxes.
International Parcel Post Air Mail will take any where between 1 - 6 weeks depending on the country you live in.
If I send a gift, will the recipient receive
the invoice?
No, just remember
to check the box indicating that you'd like us to include a gift receipt
with your order on the billing and shipping information page of checkout.
Your recipient will receive an invoice that lists the items, but not
their prices, and which can be used to return or exchange merchandise.
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I didn't receive an order number when placing through the web. What should I do?
Please call 1.888.
663.7436 (1.888.NO.FRIENDS) and one of our staff members will be happy
to assist you.
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Can I remove items from my shopping bag or do I just start over?
You can remove items
from your shopping bag at any time. To view your shopping cart, click
on the link at the top or bottom of the page. Check the boxes next to
the items you wish to remove, then click "remove checked item(s)."
To add more of an item or make changes to an item that's already in
your shopping bag, click "edit" next to the item name that
you want to change. You'll be taken to a product page where you can
change the size, color or quantity of the item. Click "update"
to make the changes to your shopping bag.
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How do I change or cancel an order?
If for any reason
you would like to cancel or change your order with NoFriends.com, please
call 1.888.663.7436 (1.888.NO.FRIENDS) as soon as possible. We will
do everything that we can to accommodate your request. Keep in mind
that our system is designed to fill orders and get them on their way
as quickly as possible. As a result, we cannot cancel or change an order
once it has entered the shipping process.
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The web site is slow in processing my order. What should I do?
We constantly benchmark
our site for performance. If you would like you are welcome to call
in your order to our friendly staff 1.888. 663.7436 (1.888.NO.FRIENDS).
We are available during normal business hours from 9am to 6 pm (Pacific
Standard Time) to assist you.
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What is the connection speed No Friends.com?
For optimum speed,
it is best to access our site with a 56kps modem or better. Our pages
are designed to transfer as quickly as possible over such a connection.
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Do you have a search option to better locate information?
Yes, on the main page of the site there is a search option for all products featured on our site. For additional assistance at any time, please call us at 1.888.663.7436 (1.888.NO.FRIENDS).
No, but if an item
is out of stock online, call us at 1.888.663.7436 (1.888.NO.FRIENDS).
and we'll be happy to back order the item for you if it is available
to do so, or suggest similar items that you may like instead.
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Is there a sizing chart I can view to determine what size I need?
Yes,
click here to view our sizing charts.
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Can you store my personal information so that I don't have to continue completing my information when placing an order?
Yes, register with
No Friends Online Store and we can store your credit card, billing and
shipping information on our secure server to save you time during checkout.
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What is the No Friends Online Store privacy and security policy?
We recognize that
we must maintain and use customer information responsibly. Our complete
Privacy
Policy
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Can you include me in your e-mail updates?
Sure, sign up with
No Friends Newsletter and you can sign up to receive special e-mail
updates of No Friends events and announcements. Click here to get started.
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Why didn't I receive an e-mail confirmation?
An incorrect e-mail
address may have been entered. Please call 1.888.663.7436 (1.888.NO.FRIENDS)
with your order confirmation number and we will confirm that your order
has been placed.
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Why didn't I receive a shipping notification?
An
incorrect e-mail address may have been entered. Please call 1.888.663.7436
(1.888.NO.FRIENDS) with your order confirmation number and we will confirm
that your order has been shipped.
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